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First Bus To Blindfold Their Drivers


8:47am 7th August 2013

First Bus in Dorset are going to be blindfolding their drivers.

But before you panic, it's part of a training programme.

They're the first bus company in the industry to teach staff how to help blind or partially sighted people use public transport.

Customers will be guided to their seats and told when stops they need are coming up.

Dervla McKay, First's General Manager for Dorset, said: "We are setting new standards of customer service across our operations in the UK and especially here in Dorset.  By improving our customer proposition we will encourage more people to travel by bus and to travel by bus more often.

"As part of our commitment to improve customer service, First Bus nationally and First in Dorset locally will be working with a number of disability groups to understand how we can provide better services."

"I'm delighted that First has partnered with Guide Dogs. Our bespoke Driver Training Programme, designed in conjunction with the charity, will begin in September.  First Dorset's drivers will receive the specific training that highlights some of the obstacles people who are blind or partially sighted have to overcome when catching the bus."

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