Victims Of Crime Bureau Launched In Dorset
3:26pm 19th November 2013
(Updated 3:32pm 19th November 2013)
Dorset now has its very own Victims Bureau.
The new service was launched by Victims Commissioner Baroness Helen Newlove this morning.
The idea is the brainchild of Dorset Police and Crime Commissioner Martyn Underhill, to giove better service and support to victims.
Bureau members made up of paid staff and volunteers will update and support victims, treating each as an individual and responding to their different needs.
Victims will be referred automatically to the bureau and will be kept informed of their case, through their preferred means of contact: phone, email or letter.
Victims can contact the Dorset Victims Bureau by calling Dorset Police on 101 and asking for the Victims Bureau. They can also email firstname.lastname@example.org or submit an online enquiry form at www.dorset.police.uk.
Baroness Newlove, Victims' Commissioner for England and Wales said: "I congratulate the police and the Police and Crime Commissioner Martyn Underhill on this excellent initiative. As Victims' Commissioner, I'm looking for a step change in the way we care and support victims and that step change is happening in Dorset. The Victims' Bureau puts the needs of victims exactly where they should be - at the very heart of criminal justice system. "
Dorset Police and Crime Commissioner Martyn Underhill said: "Victims are at the heart of my work and I will always put them first. As I mark my one year anniversary, we launch the Dorset Victim's Bureau - one of only two in England and Wales.
"By next year the Bureau will grow into the first multi-agency victim's service in the country, encompassing all of the Criminal Justice Agencies, meaning that victim's will be updated and supported as they travel the whole criminal justice journey. The Bureau next year will also assist those victims who, for various reasons, do not pick up the phone to report their crime to the police.
"I have also introduced Victim Forums in Dorset, so that we can learn from people's experiences. I want to give victims a voice so I can hear about their journey and find out how to meet their needs."
Inspector Mike Kynaston, who is the project manager for the Bureau says: "The Dorset Victims Bureau will ensure that victims are fully informed and updated during their journey through the criminal justice system. Victims will be updated by a dedicated team ensuring a consistent and professional service. It will allow frontline officers and staff to dedicate more time to investigating and preventing crime. The focus for the Bureau is to meet victim needs' and improve the public's satisfaction in Policing."