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Ambulance Service To Be Assessed


7:41am 29th November 2013

For the first time, Dorset's ambulance service will be judged on the way they've handled 999 calls in a new survey.

South West Ambulance is carrying out the research to find out what people think about the treatment they received and how helpful telephone operators were.

It'll focus on how callers were treated and what advice was given.

Results of the survey will be published next year (2014).

Jane Whichello, Senior Patient Experience Manager, at the Trust, says "We hope that people will take the time to help us and the Care Quality Commission with this survey. Their views are vital in helping us to find out how we are performing and how we can improve. This is an excellent way for service users to help shape the services we provide in the future."

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