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Report Heavily Criticises Private Ambulance Company

NHS

11:33am 12th March 2014

A private ambulance service in Dorset has been heavily criticised after a two day inspection.

The Care Quality Commission was brought in to assess E-zec Medical after concerns were raised by users and health professionals.

Inspectors were called in after reports of late and missed pick-ups which meant in some cases patients missed their dialysis appointments.

The company at the start of the contract were severely short staffed, with one worker telling inspectors the first few weeks on the job were like "hell on earth".

The management of E-zec have blamed staffing levels on inaccurate information given to them during the tender process and more ambulance workers have now been employed.

That was backed up by the CQC who said the provider had not been given accurate information regarding the number of pick ups required each day or the size of the service.

Concerns were also raised about E-zec's recruitment process, information technology security and their complaints process.

E-zec has to report back to the Commission by the 21st March to show what improvements they've made.

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