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Bridport Family Have No Phone Or Broadband For 3 Weeks

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7:40am 18th March 2014

A Bridport family have been without their phone line or access to broadband for 3 weeks now.

Nicola Weller who's a Sky customer says she can't get to the bottom of what the problem is.

"I feel frustrated and isolated and I feel like I am not getting any answers from anybody.  They keep passing the buck between the companies.  Nobody wants to give me a resolution date and they keep changing their minds about why the problems are happening."

" I haven't been able to have any contact with any of my family because all of them live in Dublin.  I've had no internet usage which means some of my partners work from home has been very restricted and my daughter hasn't been able to do her schooling."

In response BT gave this statement to Wessex FM:

"We are sorry for the delays in restoring this service. This is a complex fault and have found the problem to be located in a box in a road carriageway. However  we have discovered that the box has been completely filled with silt presumably caused by recent weather conditions, which meant we could not get safe access. We are arranging for specialist equipment to clear the box and doing all we can to get this done as quickly as possible.

Overall, the BT network held up well in the recent very bad weather, but as you might expect we have had a higher level of faults than usual. There has been no major 'outage', but rather faults affecting individual customers or relatively small numbers of customers. Many faults are fixed very quickly, but of course the more complex jobs do take longer."

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