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Ambulance Chief Admits Service Was Under Staffed

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7:55am 24th April 2014

South Western Ambulance Service Trust is reviewing staffing levels after its chief executive admitted they had 'failed to deliver' performance standards as required by NHS over recent weekends.

Ken Wenman said the main cause was not having the correct number of call advisors and clinical supervisors on duty at peak times during the weekends.

He described the situation as “unacceptable”, and brought in extra staff over Easter.

SWAST have given Wessex FM the following statement from Dave Beet, the Trust's Deputy Director of Service Line Strategy:

"Busy periods such as Easter can be a challenge for services such as NHS 111.  In order to meet this challenge we were able to put robust plans in place, including additional clinical resources, to bring about improvements in performance, which were seen over the Easter weekend and these improvements will continue.”

"The support from our NHS 111 call operators has been amazing and we are all confident that we are making the improvements necessary."

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