Partnership Vows To Resolve Bin Service Problems In Weymouth And Portland
12:30pm 24th October 2014
(Updated 12:31pm 24th October 2014)
So - have you had a problem with your new bins in Weymouth and Portland?
Dorset Waste Partnership has been getting 1,400 calls a day.
They say they are mainly enquiries not complaints and most of the 50,000 properties with new bins have been ok.
The partnership has admitted teething problems with the service - but Director Steve Burdis says they're getting it under control.
"The issue with the bin delivery has not gone as well as we like, but we have got extra resources into dealing with that. As of this morning we had 800 jobs outstanding, and we expect to be fully on top of that by the end of next week."
He has this message for anyone who has experience problems with the service.
"Just bear with us, we thank you for your patience. If you have made contact with us and gone through Dorset Direct we are aware of your call, it will be logged and we will get to you as soon as possible. We are on top of things now and expect it to get much better within a week or so."
While most households received their first collections as planned, a minority have experienced problems including not receiving all their containers on time.
The DWP and its contractor have eight response teams delivering missing bins and resolving issues as quickly as possible. Missing rubbish, food or garden waste bins are being delivered as a priority and the DWP expects to have completed the vast majority of these by the end of next week.
Cllr Anthony Alford, Chairman of the DWP Joint Committee, said:
"The new system will improve the efficiency of our waste collection and is achieving big increases in recycling where it has already been rolled out.
"We are very grateful for the enthusiasm for recycling shown by our residents.
"We have had some teething problems in getting containers to residents on time and we apologise for the delay.
"I thank residents for their patience. We are working hard to get the service running smoothly for everyone."
The Recycle for Dorset service is being rolled out across Dorset to reduce costs and increase recycling. As a result, recycling rates in some areas have doubled.
Weymouth and Portland households with brown wheelie bins for the previous service were asked to leave them out to be recycled. However, a number were not picked up and the DWP is arranging for them to be collected as soon as possible.
For more information about the new service, including a set of frequently asked questions, go to www.dorsetforyou.com/recyclefordorset