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Customer Service Representative / Furniture Coordinator is a rapidly growing online retailer specialising in unique gifts, luxury home wares, fabulous furniture and all things quirky – take a look, you’ll soon see what we mean! We are currently seeking a bright, energetic and passionate Customer Service Representative / Furniture Coordinator to join us in our head office in Poundbury, Dorchester. This is a full time position.

You will have exceptional communication skills and adopt the ‘Cuckooland tone’ in everything that you do. Ideally, you will have a high standard of English which is imperative in delivering the standard of service our customers expect. Your daily tasks will include (but not limited to!):

  • Answering any queries for customers relating to existing orders and encouraging new ones.
  • Provide a smooth and organised delivery process for furniture items.
  • Liaise with suppliers to ensure prompt delivery and replacement of damaged items.
  • Provide shipping quotes where necessary.
  • Liaising with suppliers and other third parties regarding products, dispatch times, deliveries and returns.
  • Take telephone orders and process online payments.

You will have an excellent phone manner, always be polite and professional, dealing with our customer enquiries from beginning to end. This role will require someone who is meticulously organised and can keep calm under pressure. Although full training is given, ideally you will have had previous experience in a forward facing customer role.

As we continue to grow, we wear a lot of hats so it is a must that you are willing to be flexible as well as reliable. You will need to have a “hands-on” attitude, and be willing to roll-up your sleeves and pitch-in with all tasks. In return, we will provide you with a unique working environment (we guarantee there’s no one else like us!) and reward you for your hard efforts, in a rapidly growing company with big, big plans for the future.

Essential Criteria:

  • A background in customer service.
  • Exceptional telephone manner.
  • Friendly, enthusiastic and helpful team player who is confident under pressure.


  • Starting salary £17,100 with progression opportunities
  • Yearly bonus and Share scheme
  • Location: Poundbury, Dorchester, Dorset
  • Hours: 9am to 6pm Monday to Friday (permanent) with an hour for lunch

We look forward to receiving your CV and if you would like to discuss this post further, please call Anna or Mya on 01305 231231. Due to time constraints, if you have not heard from us within 1 week of the closing date, please assume your application has been unsuccessful.

£17,100 Per Annum

Cuckooland, Mey House
Bridport Road, Poundbury

T: 01305231231