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Catering Assistant


SCA9

The Shed Café, at Goulds Garden Centre requires a Catering Assistant to join their team.

Department:        The Shed, Goulds Garden Centre

  

Job Title:               Catering Assistant 

  

Reporting to:           Catering Supervisor/Manager

  

1.       PURPOSE OF THE ROLE:

To provide high levels of customer service.

To maintain the highest standards of cleanliness and presentation.

2.       DUTIES AND RESPONSIBILITIES: 

 

·         To offer prompt, warm and friendly greeting and to look after customer in a pleasant manner.

·         To offer the highest standards of customer service at all times ensuring total customer satisfaction, good repeat business and a first class reputation.

·         To undertake kitchen duties as instructed including food preparation, washing up, serving food, cleaning.

·         To undertake front of house duties including serving customers, using the coffee machine, till, ensuring the cake cabinet is stocked and labeled.

·         To ensure that excellent housekeeping standards are achieved and maintained throughout the internal and external seating areas.

·         To follow Safe Catering guidelines, as covered by in house and Basic Hygiene training.

·         To ensure that full clean down procedures are implemented at the end of each work period with all food prep / storage areas, counter tops, floors and walls etc receiving a full and thorough clean down.

·         To complete a sale using point of sale terminals and following sales procedures as instructed.

·         To maintain a thorough knowledge of all procedures relating to transactions and to carry these procedures out accurately and efficiently.

·         To deal with telephone enquiries and relay messages accurately.

·         To ensure that you are well groomed and smartly dressed in accordance with company policy and current legislation.

·         To ensure punctuality at all times.

·         To deal with all customer complaints in a sympathetic and effective manner leaving the customer feeling satisfied that they have been treated fairly and appropriately.

·         To advise the catering manager of any equipment failure or defective materials including the furniture and the fabric of the building as soon as it is noticed or brought to your attention.

·         Apply Health & Safety related good working practice.

·         To undertake other duties as required.

·         Comply with/implement all Company policies.

·         Participate in any relevant in-service training.

  

Note:  This job description sets out the main responsibilities for the post but is not intended to be an exhaustive list. Specific duties may change from time to time without changing the general nature of the post and the post holder is expected to be flexible in the range of responsibilities they undertake.

 

3.PERSON SPECIFICATION                             

 

 

Qualifications

 

 

Essential

Please tick

 

Desirable

Please tick

Basic numeracy and literacy

 

Basic Hygiene Certificate

 

 

Level 2 Catering or Food Preparation

 

 

Experience

 

 

 

Previous Experience of catering

 

Experience of working in a customer facing environment

 

 

Skills and Abilities

 

 

 

Good customer service skills

 

Good people skills

 

 

Good communication skills

 

 

 

 

 

Personal Qualities

 

 

 

Self motivated.

 

Good time keeping

 

Approachable

 

Flexible, reliable

 

 

 

 

 

 

 

 

4.    Salary and Package

  

 

Basic Salary

 

 

£8.21 per hour aged 25+

£7.70 per hour aged 21-24

£6.15 per hour aged 18-20

£4.35 per hour aged 15-17

 

 

Hours

 

 

5.5 hours per week

 

Holiday

 

5.6 weeks (including Bank Holidays)

 

Staff Discount

 

20%

 

Pension

 

4% (+ 3% employer contribution)

 

Uniform

 

Provided.

 

Bank Holidays

If required

 

Weekends

Saturdays and Sundays

 

 

 

Salary:
TBC
Employer:
Goulds(Dorchester)Ltd
Position:
Permanent

Contact

Goulds(Dorchester)Ltd
Goulds Garden Centre
Weymouth
Dorset
DT3 6AD

T: 01305 217824
E: recruitment@gouldsstores.co.uk
W: www.gouldsstores.co.uk

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