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Telecare Senior Customer Advisor


HM18/11/19

Mploy Staffing Solutions

Telecare Senior Customer Advisor

We would love to hear from you if you enjoy delivering first-class customer call experiences. This role involves taking calls from the public in need of assistance and then liaising with appropriate services such as carers, wardens, community teams, social workers and next of kin, in order to resolve any issues.  This is such a rewarding role that requires a high level of empathy and customer service skills and excellent listening ability. In addition, you will need to have good IT skills in order to maintain and update the database.  A variety of hours are available from very part-time to very full time.

Some day to day duties will include but not limited to;

  • You will need to be able to ‘step up’ in the absence of team leaders
  • Provision of induction training new starters shadowing you for learning purposes
  • To be confident in the use of telephony system
  • To make planned comfort calls to clients
  • General administration duties

 

If you feel you would succeed in this customer care role, please get in touch.

Salary:
Between £9.70 and £12.73 Per Hour
Employer:
Mploy Staffing Solutions
Position:
Temp to permanent

Mploy Staffing Solutions

Contact

Mploy Staffing Solutions
Winfrith Newburgh

Dorchester
Dorset
DT2 8WQ

T: 01305 213 883
E: hannah@mploystaff.com