Jobs » Owner Experience Receptionist

Owner Experience Receptionist


Waterside Holiday Group Ltd

There's no better time to join the Waterside Holiday Group, we are investing over 1 million pounds in our holiday parks and we need team who have a real passion in delivering world class service to our holiday home owners and holiday guests to reflect our 5 star status. We need a highly motivated Seasonal Owner Experience Receptionist to work at our Chesil Vista Holiday Park, the successful person will be responsible for providing ongoing and outstanding service to all Owners on the Park. When joining The Waterside Group, you are becoming part of a team of passionate professionals who all have one goal, providing our 3 great holiday parks, with the same 5-star service.

Job Description

There's no better time to join the Waterside Holiday Group, we are investing over 1 million pounds in our holiday parks and we need team who have a real passion in delivering world class service to our holiday home owners and holiday guests to reflect our 5 star status.

We need a highly motivated Seasonal Owner Experience Receptionist to work at our Chesil Vista Holiday Park, the successful person will be responsible for providing ongoing and outstanding service to all Owners on the Park.

When joining The Waterside Group, you are becoming part of a team of passionate professionals who all have one goal, providing our 3 great holiday parks, with the same 5-star service.

IDEAL PERSON

  • A passion for delivering the very best service and experience to all of our Owners
  • Exceptional communication skills, enthusiasm and energy
  • Have a high standard of personal presentation
  • Have the ability to quickly build relationships with all owners
  • Have great time organisational skills, with the ability to use own initiative in problem-solving
  • Flexibility on working hours is essential as weekend and public holiday working is required.
  • Polite, clear and effective communication skills for inbound queries both in person and from the telephone.
  • A desire to consistently exceed customer service levels

Job Role

The Seasonal Owners Experience Receptionist will be the first point of contact for our owners on park. The duties and job types include:

  • Ensure all owners are given a warm welcome, and a first class service
  • Create and support a ‘sense of community’ developing great service
  • Account queries and payments
  • Report maintenance issues & updates
  • Ensuring the reception area is kept clean and tidy at all times.
  • Answering inbound telephone calls
  • Engage and build relationships with owners on park, actively socialising through attendance at owner social events and being highly visible and approachable on park. (Flexible working required in order to attend owners’ events outside of “normal” office hours)
  • Manage events bookings
  • Insurance quotations
  • Maintain confidential files
  • Welcome host for sales appointments & support
  • Full Time seasonal position, with opportunity to grow and develop. Our group has a long season for our owners.

The Benefits:

  • A great place to work with friendly colleagues *Access to business benefits and perks such as retail discounts across our estate and discounted holidays within the group
  • Free Leisure centre access – including swimming pools and gymnasium within our group.
  • On park food and drink discounts on all three of our parks.

Experience

  • Customer Service 2 year minimum

Job Types: Full-time, Temporary

Job Type: Full-time

Salary:
Variable
Employer:
Waterside Holiday Group Ltd
Position:
Seasonal

Contact

Waterside Holiday Group Ltd
Waterside Holiday Park
Bowleaze Cove
Weymouth
Dorset
DT3 6PP

T: 01305 836842
E: samantha.powell@watersideholidays.co.uk
W: www.watersideholidays.co.uk