Less People Satisfied With South West Trains

South West Trains

Published at 10:07am 29th January 2015.

"More work needs to be done" is the message being sent to South West Trains after new research saw passenger satisfaction drop to 80%.

"More work needs to be done" is the message being sent to South West Trains after new research saw passenger satisfaction drop to 80%.

The overall satisfaction score has dropped 1% year-on-year, which is in line with the average for other train operators in London and the South East.

There was some good news as the new research showed satisfaction with station cleanliness increased from 67% to 72% while more passengers found it easier to get hold of train times.

Tim Shoveller, Chief Executive for the South West Trains-Network Rail Alliance, said: "Our staff are working very hard to improve services for our passengers and we have started one of the biggest long-term investment programmes seen for decades on our network,"

"We are replacing ageing infrastructure across 643 miles of track and are investing £250 million in 250 new and refurbished carriages which will provide a 30% peak time capacity boost."

"Work is now well underway on improving London Waterloo, the UK's busiest station, and we have now re-opened three of the five platforms of the former International Terminal to improve journeys for our customers."

"But our current level of performance is not where it needs to be and more work needs to be done to deliver the train service our customers deserve."

"There is no quick or easy fix to improve reliability, boost capacity and catch up on years of under-investment at the same time as running the UK's busiest railway and carrying over half a million people a day."

"But we are determined to work with the government and do everything we can to deliver a better railway for our customers."