FREE mystery shopping experience worth £300

Weymouth Town Centre

Published at 11:16am 27th April 2017.

Weymouth BID are offering FREE training to 10 levy payers.

Weymouth BID are working closely with Shopper Anonymous to offer support to businesses looking to improve their customer service.

Shopper Anonymous are a national company based in East Sussex, and together they plan on offering free training, as well as support to local businesses.

They've delivered the same projects with other BIDs within the UK and 900 UK businesses in a wide variety of sectors such as Education, Garden Centres, Retail, Hotels, Legal services, Business to Business and Supermarkets.

Shopper Anonymous have multiple main services available such as; team training, mystery shopping, customer and staff surveys, focus groups, conference speaking and business mentoring. 10 Weymouth levy businesses are about to get the free trial, which is normally charged at £300.

The experience includes mystery shoppers interacting with the business through telephone calls, walk-ins, website enquiries, show around, dining experiences and meetings. Businesses will receive a tailored programme and within 4 days of the mystery shop they receive their feedback.

An optional individual training programme is offered after the initial survey, which allows businesses to improve their business.

Nigel Reed, Manager of Weymouth BID told Wessex FM: "The trial offers businesses the chance to assess their customer service through mystery shopping visits and have the added benefit of feedback and support from Shopper Anonymous in analysing the results. The trials purpose is to see if businesses find this useful and can see benefit in helping their business. If successful and depending on take up the BID can negotiate a Levy Payer discount for this service. The chance to be part of the trial, at no financial cost, is an opportunity for businesses to confirm or improve their customer service and experience."

If any businesses are interest in the FREE mystery shopping experience, contact the BID Office on 01305779410 or email nigelreed@weymouthbid.co.uk by the 8th of May.

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