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Police Improve On Response To Emergency Calls


7:40am 6th September 2013
(Updated 2:36pm 6th September 2013)

More of your emergency calls are being answered in Dorset, by the Police.

The improvement comes after changes were made in response to complaints about the 101 service.

Just over a month ago Dorset's Chief Constable Crime Commissioner agreed something needed to be done to improve the line, and they set about recruiting phone operators and improving technology.

Since then the Force says the number of calls they picked up within 30 seconds rose to nearly 70% in August. That's roughly a 15% improvement on the month before.

Chief Constable Debbie Simpson said: "I am pleased that the measures announced four weeks ago have already contributed to an improved service to the public.

"This achievement is as a result of both the ongoing changes and the Force's call handling staff, who have worked tirelessly over one of the busiest periods of the year to ensure that over 25,000 calls were answered within an average of 50 seconds.

The 101 service was introduced in September 2011 and Dorset Police told us they'll continue to monitor the service closely.

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