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Dorset County Hospital Act After Warning


11:56am 11th October 2013
(Updated 11:57am 11th October 2013)

Dorset County Hospital says a new system is now in place to make sure medicines are kept at the right temperature.

The Hospital has received a warning after an inspection from the Care Quality Commission back in July.

Chief Executive Jean O'Callaghan says they've already acted to fix that problem highlighted in the report.

Though they're still working on improving documentation.

Chief Executive of Dorset County Hospital NHS Foundation Trust Jean O'Callaghan said:  "The CQC recommended we improve the system we use to monitor the temperature of medicine fridges on wards following an inspection in the summer. They also noted that one cupboard where IV fluids were kept should have a lock.

"The inspection concluded on 2 July 2013, following which we received feedback about their concerns. We took immediate action to address the issues and have installed a state-of-the-art system which monitors fridge temperatures using wi-fi. We have also installed a lock on the cupboard.

"We received the warning notice about these same issues on 1 October 2013 by which time the notice was redundant as the work had been completed.

"We would like to assure patients that there has been no harm caused to patients at Dorset County Hospital as a result of cold storage of medicines. We already had alarms fitted to fridges to alert us to any fluctuations in temperature, but this was not recorded to required standards. The CQC standards make no distinction between issues which have caused harm and issues which have the potential to cause harm.

"We hope that the publication of the notice now doesn't cause patients any anxiety as all the recommended actions were completed some time ago."

Mrs O'Callaghan added: "Obviously we are disheartened by the negative aspects of the CQC report. But we are pleased that inspectors were given such positive feedback from our patients who reported that staff were responsive and caring, that they felt safe and there was good quality care. Patients spoke highly about the food they were offered and call bells were answered in a timely way.

"It was very surprising that compliance with the essential standards appears to have deteriorated since the last CQC inspection in November. The report identifies potential risks to patients where systems or documentation are not robust enough to ensure prevention of harm. Documentation is an area of weakness we will focus on.

"Staff reported feeling well supported despite recognised pressures. The findings of the report don't reflect the progress the hospital has made due to the continuing efforts and commitment of our hard working staff.

"Our action plan will address the points raised, most of which can be remedied quickly. The hospital has been recognised nationally for the quality of its care and recent Friends and Family Test results show a high degree of satisfaction and assurance that most of what we do is right."

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