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Dorset 101 Service Improving


8:27am 9th December 2013

Dorset Police has almost halved its response time to non-emergency calls.

A review of the 101 service was carried out in August after members of the public raised concerns to Dorset's Police and Crime Commissioner, Martyn Underhill.

The review found that the average response time to answer calls was over a minute. The issue was put down to a roll-out of new technology and a delay in new recruits starting.

Since then new recruits have been put in place and the latest report shows the average response time is now down to 37 seconds.

Jane Jennings, Head of Contact Services, said: "We are pleased to announce response times have improved in Dorset in recent months and this reinforces our commitment to improving contact with our communities."

She added: "The 101 number is easy to remember and I would like to remind members of the public that this is the number to call if they would like to get in touch with officers from their Safer Neighbourhood Teams."

The non-emergency service should be used for general enquiries or to report non-urgent crimes, such as minor traffic accidents, stolen cars, damage to your property or if you suspect drug use or dealing in your area.

Members of the public should always dial 999 if in immediate danger or when a crime is still in progress.

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