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Bus Company Says Problem Service Is On The Road To Recovery

five ways bus info

6:54am 9th May 2014
(Updated 4:15pm 9th May 2014)

A bus company have apologised for poor reliability on one of their services in Weymouth.

First Dorset say that the Number 8 which runs through Chickerell did experience some problems during 2012 and 2013.

But they say punctuality is now over 90%.

Sue Martell's son uses the number 8 to get to college - she says it has been a problem;

" At the beginning of the year we had the bad storms.  I can understand the buses couldn't get there some of time, but if my son couldn't get to college he could have quite easily have lost his placement."

" If trains are not running it comes over on the news, why can't buses do this so you know.  When two buses broke down two weeks ago I had to get my son to college by paying for a taxi, which First have agreed they'll pay back."

A First spokesperson said:  "We apologise most sincerely to Ms Martell for any inconvenience she has encountered whilst using our services.  The operation has suffered some poor reliability during 2012 and 2013, but we are now operating 99.5% of our mileage and the punctuality of our service is over 90%..  According to our records,  Ms Martell has not contacted us since October 2013, so if she would like to get in touch with us by emailing contactdorset@firstgroup.com or call 08700106022, we would be happy to investigate further for her."

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