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Dorset Police Admit 101 Call Service Needs Improvement


1:05pm 4th June 2014

If you want to call Dorset Police for a non-emergency, steer clear of peak hours.

That's the advice from the force, who've admitted they need to improve call waiting times.

They're panning to recruit more staff to man the 101 number.

They say part of the problem is also down to the merger of the Force Control Room with the Police Enquiry Centre, which has caused disruption to systems, but which will save £1.3M a year.

Jane Jennings, Head of Contact Management said: "The recent changes have caused a temporary dip in our service. I would like to apologise for this and assure the public that we are actively recruiting more staff into the Force Control Centre to improve waiting times and overall performance.  

"We receive a high volume of calls during peak hours so would like to advise the public to call outside these hours in an effort to reduce call waiting times and make use of the resources we have available at all hours of the day.

"Our peak times are between 9am and 1pm, and 4pm and 7pm. People also wait until Monday morning to report incidents that occurred over the weekend so Monday is our busiest day.

"I would like to remind the public that the Force Control Centre is open 24 hours a day, seven days a week. So the best approach is to phone us as soon as the incident happens, particularly if it happens at the weekend, as this will help smooth the volume of calls throughout the week."

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