Wessex FM News

Contact the News Team:
Tel: 01305 250333

South West Trains Blame Weather For Missed Target

South West Trains

12:06am 29th June 2014

South West Trains say the severe weather we saw at the start of the year has had an impact on their latest customer satisfaction rating.

The train provider received a score of 79% according to independent watchdog, Passenger Focus.

Tim Shoveller, Chief Executive of the South West Trains-Network Rail Alliance, said: "Around eight in 10 of our customers remain satisfied with our service and we are pleased to see increases in the ratings for stations and helpfulness of staff."

"Our network saw the impact of some of the wettest and worst weather conditions in centuries during February and March which we know will have impacted on these latest customer satisfaction scores."

"Much of our railway was built more than 150 years ago with the expectation of less severe weather and it has been under increasing strain.  We have made good progress in repairing trains and infrastructure damaged by the storms. We are also continuing to invest in making our network more resilient with some badly needed improvements to our track and infrastructure to address the backlog of investment that is impacting on our customers."  

Sign up for the latest local news direct to your inbox

Share This Story

Delicious Submit this page to reddit

dorset business directory

The Wessex Word

See the latest wrong guesses and win cash!

Win M&S Vouchers

Thanks to the new Ignis from Lanehouse Suzuki

The Bun Run

Request the cakes for your workplace!

Book The Wessex FM Disco

For your wedding, party or celebration!

Dorset Webcams

Take a look around our beautiful county

Meeting Room Hire

Come to Wessex FM for your meeting or conference