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Cleaner Helped Elderly Patient Into Bed

Dorset County Hospital 1

7:14am 10th October 2014

A report into patient's experiences at Dorset County Hospital has revealed a cleaner helped an elderly patient into bed as only one nurse was on duty.

Healthwatch have been getting feedback from patients over the last year about standards of hospital care.

There were mixed reviews in the report, 45% of respondents were positive about Dorset County, citing short waiting times at A&E, compassionate staff and good communication.

But 44% of the responses criticised the hospital over staff shortages and low morale while the remaining 11% of the feedback gave mixed reviews about mixed wards.

A spokesperson for Dorset County Hospital gave this statement to Wessex FM;

"We value all feedback, both positive and negative and will look at the issues raised in this report and use the feedback to improve the services that we provide to our patients. 

"We cannot respond to the specifics of the report as we don't have the detail. 

"We have contacted Healthwatch to ask for further information about the comments in the report and are awaiting their response."

Independent health and care watchdog Healthwatch Dorset collected feedback from patients at The Royal Bournemouth Hospital, Poole Hospital, Dorset County Hospital, and the Community Hospitals across the county.

They have published a report, “Every One Matters”, which they say demonstrates that there is a widely varying experience of care delivered throughout the hospitals, with the most common feedback (good and bad) relating to the quality of service and attitude of hospital staff.

Manager of Healthwatch Dorset, Martyn Webster, commented on the report:

“The overarching message of our report is the wide variation in the standard of care received. That variation matters, not only because it means some people receive poor care but also because it strikes at the founding principle of the NHS that every single person should receive the best care. In fact, some do not.”





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