Thomas Cook helpline launched

Thomas Cook helpline launched

Published by The Wessex FM News Team at 11:47am 23rd September 2019.

It follows the collapse of the tour operator.

People who are currently on holiday or have booked with Thomas Cook are being urged to contact the following  24-hour helpline:

0300 303 2800 from the UK and Ireland
+44 1753 330 330 from overseas

You can also call this number if you're worried about family who are abroad.

What happened?

  • The travel firm has gone under - leaving travellers stranded abroad, holidaymakers expecting to jet off left at UK airports and thousands out of a job
  • The company failed to raise the £200m demanded by lenders
  • The debt-ridden company entered compulsory liquidation in the early hours of the morning 
  • The Civil Aviation Authority has started the biggest ever peacetime repatriation to bring home 150 thousand British people stranded abroad

Around one million customers who had travel booked in the coming months have been told not to go to the airport, as all bookings, including flights and holidays, have been cancelled.