Have you had a bad experience with Action Fraud?

Have you had a bad experience with Action Fraud?

Published by The Wessex FM News Team at 6:31am 6th October 2019.

West Dorset MP Oliver Letwin and PCC Martyn Underhill want us to report any bad experiences to them.

They want to use our experiences as evidence and will lobby for improvements to the Action Fraud organisation.

Commissioner Martyn Underhill wants evidence from Dorset residents that he can take to Government Ministers to back up his and Sir Oliver's call for improvements.

Martyn Underhill

It's after a Sunday Times investigation found that staff 'sneered at fraud victims' and offered little or no help to many of them. 

Mr Underhill said:

"The service clearly has failings and we will be lobbying ministers to ask what they are going to do about it," Mr Underhill told Tuesday's police and crime panel meeting in Dorchester.

"I'm extremely unhappy about it. There are some basic errors going on. How can something as important as identity theft not be reportable?"

The commissioner says he will now also ask other MPs for any evidence they may have from their constituents and will invite Dorset residents to contact him, or Sir Oliver, before they travel to London later in the year.

He said that since 2013 when Action Fraud was started it has been run by four different organisation and now appeared to be failing to meet some of the objectives set for it.

He described the undercover Sunday Times story as "a most depressing read."

By Trevor Bevins, Local Democracy Reporter