South Western Railway: Compensation for strike-affected passengers

South Western Railway: Compensation for strike-affected passengers

Published by Faye Tryhorn at 12:01am 19th February 2020. (Updated at 8:29am 19th February 2020)

The train operator's offering to cover the cost of up to 5 days travel for those 'travelled frequently' during recent walkouts.

Members of the RMT union went on strike for 27 days throughout December 2019.

South Western Railway Strike at Salisbury station December 2019
SWR employees held a picket line outside Salisbury station during the strike action

How will the compensation work?

It'll be offered to season ticket holders first, covering up to 5 days travel, to be repaid to customers.

They'll be contacted directly by South Western Railway (SWR).

The second phase of the compensation will be for other tickets, including weekly season ticket holders, those who have bought daily tickets and others who SWR don't have contact details for.

They'll have to apply for their repayments, with more details of how that will work to follow soon.

Mark Hopwood, Managing Director of South Western Railway, said:

"Since I arrived at SWR I have listened carefully to customer feedback and I believe it is right that we offer additional compensation over and above our Delay Repay scheme for the disruption caused by December's strikes.

"Whilst SWR worked very hard to keep people moving during the strikes, I know that our passengers often still had to cope with delays, cancellations and packed trains and the compensation reflects that.

"This compensation package will provide season ticket holders and daily ticket holders who travelled frequently during the strike with compensation to recognise the disruption they faced."

You can find out more about the scheme on the SWR website.

South Western Railway Train 2018
SWR services were disrupted throughout December due to strike action

Secretary of State for Transport, Grant Shapps, said:

"Passengers across SWR's extensive network had their December ruined by reckless and unnecessary strike action.

"They have understandably had enough, so we support SWR taking action to ensure people are compensated for the disruption caused to their lives."