Citizens Advice in Dorset put special measures in place

Citizens Advice in Dorset put special measures in place

Published by Maria Greenwood at 7:35am 24th March 2020.

Citizens Advice throughout Dorset are offering an enhanced service so that local people can continue to get help during the coronavirus crisis.

They are now offering more help by telephone and email, as face to face appointments have been temporarily suspended.

Caroline Buxton, chief executive of Citizens Advice in Dorset (CAiD):  

"We have put in extra telephone lines and are confident that this will allow us to assist everyone who needs our help during this health emergency.  

"Our arrangements allow many of our staff and volunteers to be able to work from home.

"We shall be keeping the situation under constant review and I would like to thank our large number of volunteers for their excellent and rapid response to this crisis."

citizen's advice dorchester
Citizens Advice in Dorchester

Citizens Advice are concerned about families on low-income and the vulnerable.

They say many families will not be able to afford to follow the government's advice on self-isolation.

Caroline added:  

"Many people's wages will be hit hard as a result of the crisis which will make it particularly difficult for many families living in this area.

"Our trained advisers are able to provide help on the best way to cope with the sudden problems that will result."

Citizens Advice in Dorset is are also working closely with Dorset Council and other voluntary sector organisations to provide a community response to coronavirus.  

'How to get in contact'

  • Anyone living in Dorset can contact the Dorset AdviceLine run by Citizens Advice on 03444-111-444.  
  • Email advice can be accesses via the local Citizens Advice websites.  
  • People having problems with Universal Credit can also contact the charity on a national freephone number which is 0800-144-8444 and a webchat support service is available through its website.