Most at risk in Dorset told to self-isolate for 12 weeks

Most at risk in Dorset told to self-isolate for 12 weeks

Published by Maria Greenwood at 8:48am 30th March 2020.

Vulnerable people in Dorset will have now received a letter from the NHS, telling them they are at high risk of catching coronavirus

The letter advises them to stay at home and strictly self-isolate for 12 weeks.

Dorset Council say they know that living under such restrictions will cause concern for people who do not have any nearby support, and they want to give reassurance to any Dorset residents who this may be affecting.

They say they are rapidly putting plans in place with their partners from across public, voluntary and community and charity sectors to give people the help you need.

A Dorset COVID-19 Response Hub has been set to help people:

  • have enough food, basic household items and access any necessary medication
  • continue to receive support from our help and support services in a safe way
  • feel supported and know how to access help 
elderly hand

"I am staying at home because of coronavirus. How do I get help?"

If you have been identified as someone at high risk, you should follow the advice given in the letter you received from the NHS.

You should talk to family, friends or your support network to see if they can help you get food and medicine.

Central Government is sharing information with Dorset Council about people who have registered as extremely vulnerable because they do not have anyone close by who can help them. The local authority say they will be making direct contact with these people very soon. 

Dorset Council's COVID-19 Response Hub

If you don't have family, friends or a support network that can help you get the things you need, the response hub has a dedicated helpline that can provide additional help and information.

From Monday 30 March, you can call 01305 221022, 8am to 8pm, 7 days a week.

Alternatively, you can email

elderly person with mobile phone

Dorset Council portfolio holder for Health and Adult Social Care, Cllr Laura Miller said:

"We are doing our very best to make sure that those people who are identified as extremely vulnerable because of the coronavirus will be fully supported.

"If you, or someone you know, is vulnerable because they are self-isolating and cannot get access to food or medicine, they have care needs or are at risk of loneliness and isolation call the helpline and trained staff can help you get the things you need."

If you do not receive a letter from the NHS but still need help and support to get essential supplies, you can find more information on volunteer organisations on our by contacting Age UK on or 01305 269444. You can also register to volunteer on the website.

'Helpline Information'

The number for the helpline is: 01305 221022

Lines will be open 8am to 8pm, 7 days a week, for anyone who has received a letter from Government stating that they are in the shielded category and should therefore stay at home for 12 weeks. 

Anyone who doesn't fall into the operation shield category but who has general COVID-19 related enquiries can call Dorset Council Customer Services on 01305 221000.